Vehicle Condition
We reserve the right to refuse or delay service if your vehicle is not in a suitable condition (e.g. worn tyres, damaged suspension components, seized parts). We may recommend necessary repairs before proceeding.

 

Accuracy & Limitations
Wheel alignment results may be affected by worn parts or prior damage. While we aim for precision, we cannot guarantee alignment will stay within spec if underlying mechanical issues exist.

 

Pre-existing Issues
We are not liable for uneven tyre wear, steering pull, or suspension issues caused by faults present before the alignment.

 

Rechecks & Adjustments
We offer one free recheck or minor adjustment within 14 days of your alignment, if booked in advance. This is only valid if no suspension work, tyre change, or damage occurred after the original alignment.

 

Appointments & Walk-ins
Appointments take priority. Walk-ins are welcome, but subject to availability. Delays may occur during busy periods.

 

Payment & Invoicing
Payment is due upon completion of the service. 

 

Warranty & Liability
This service comes with no extended warranty unless stated otherwise. We accept no liability for damage due to improper vehicle use, road conditions (including pothole and speed bumps) or wear and tear.

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Your Responsibilities
Please ensure your vehicle is roadworthy and clean enough for us to access all relevant parts. Inform us of any modifications or past issues that may affect alignment.

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Extra charges may incur for:

- Seized track rods and other components

- Adjustment of aftermarket components

- Weighted alignments

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We are not responsible for:

- The damage or breakage of bolts and components 

- Further damage or breakage of components that have pre-existing damage, especially those exposed to the elements or high temperatures, can become rusted, seized, fatigued, or previously damaged over time. Unfortunately, we cannot know the full history or condition of each individual bolt and component before we begin working on your vehicle.

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Some may have been overtightened in the past, exposed to corrosion, or weakened by heat — all of which make them more prone to snapping, even with the correct tools and professional care. We always aim to work carefully and responsibly, but once a bolt is compromised internally or structurally, even minimal force can cause it to fail. That’s something no one can predict with certainty.​​
 

Customer Authorisation & Approval

By requesting or authorising a wheel alignment service, the customer confirms that they have authorised us to inspect and adjust the vehicle as reasonably required to carry out the service.

Where additional work, replacement parts, or charges become necessary, we will, where reasonably practicable, inform the customer before carrying out chargeable additional work. In urgent circumstances, or where necessary to prevent further damage or to safely complete the vehicle inspection, we may decline to proceed until further instructions are received.

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Inspection Limitations

A wheel alignment service is primarily an adjustment and measurement service and is not a full mechanical inspection of the vehicle.

Although we may identify visible or apparent faults during the alignment process, we do not guarantee that all mechanical, electrical, structural, steering, suspension, braking, tyre, or other faults will be identified.

Any comments or recommendations made by our staff regarding additional faults should not be regarded as a comprehensive vehicle inspection unless a separate inspection has been specifically requested and agreed.

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Manufacturer Specifications

Where manufacturer alignment specifications are available, we will use the relevant specifications appropriate to the vehicle and the information available to us.

Manufacturer specifications may vary depending on vehicle model, specification, load, suspension configuration, market, wheel and tyre combination, and other factors.

We cannot be held responsible for inaccuracies or inconsistencies in third-party databases, manufacturer information, vehicle information, or specifications supplied to us.

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Modified or Non-Standard Vehicles

Vehicles fitted with aftermarket suspension, lowered or raised suspension, adjustable arms, modified steering components, non-standard wheels or tyres, spacers, air suspension, coilovers, or other modifications may not be capable of achieving standard manufacturer alignment specifications.

Where a vehicle has been modified, alignment may be carried out to the best achievable settings or to specifications agreed with the customer. Additional charges may apply for adjustments to aftermarket or specialist components.

We reserve the right to refuse alignment where modifications, component condition, lack of adjustment range, or safety concerns prevent us from carrying out the work properly.

 

Pre-Existing Damage

The customer acknowledges that components may contain existing wear, corrosion, fatigue, cracks, deformation, previous repair damage, or other defects that may not be visible before work begins.

The use of normal workshop tools and reasonable force during adjustment may reveal or cause failure of a component that was already weakened or compromised.

Where reasonably practicable, we will notify the customer if a component appears unsafe, damaged, excessively corroded, or otherwise unsuitable for adjustment.

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Alignment Results & Vehicle Behaviour

A successful alignment does not guarantee that the vehicle will drive perfectly straight, that the steering wheel will remain centred under all road conditions, or that tyre wear, steering pull, vibration, noise, or other symptoms will be eliminated.

Vehicle behaviour can be affected by tyre condition, tyre pressures, road surface, road camber, suspension condition, steering components, braking components, wheel condition, vehicle loading, previous accident damage, and other factors outside the scope of a wheel alignment.

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Test Drives

Where a road test is considered necessary or appropriate, the customer authorises us to drive the vehicle for the purpose of assessing the vehicle or confirming the results of the work.

Any road test will be carried out by an appropriately authorised driver and only to the extent reasonably necessary for the service.

We may decline to road test a vehicle if we consider it unsafe or unsuitable to drive.

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Before & After Measurements

Where alignment measurements are recorded, the readings represent the condition of the vehicle at the time of measurement.

Before-and-after readings should not be interpreted as a guarantee of future vehicle condition or performance.

Alignment readings may change following subsequent suspension work, component replacement, tyre replacement, impact with potholes or kerbs, accidents, changes in vehicle loading, or normal wear.

 

Customer-Supplied Information

The customer is responsible for providing accurate information regarding the vehicle, including known faults, previous accident damage, suspension repairs, modifications, aftermarket components, unusual tyre wear, or previous alignment work that may be relevant.

We cannot accept responsibility for issues arising from information that was not disclosed to us or was incorrectly provided.

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Vehicle Loading & Condition

Unless otherwise specified, alignment measurements are carried out with the vehicle in a reasonably normal operating condition.

Excessive vehicle loading, unusual cargo, incorrect tyre pressures, missing or damaged components, or other abnormal conditions may affect alignment readings.

We may require the vehicle to be unloaded or placed into a suitable condition before carrying out the alignment.

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Refusal to Work

We reserve the right to refuse or stop work where we reasonably believe that continuing would:

• Create a safety risk to the customer, our staff, or other persons;

• Risk significant damage to the vehicle;

• Require specialist equipment or procedures that we do not have available;

• Require replacement or repair of components before alignment can safely be completed; or

• Result in an alignment that cannot reasonably be carried out to an acceptable standard.

Any inspection or diagnostic time already incurred may remain chargeable where applicable.

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Additional Work & Charges

Additional charges may apply where the work takes substantially longer than a standard alignment due to seized, corroded, damaged, modified, inaccessible, or non-standard components.

Examples include, but are not limited to:

• Seized or heavily corroded adjustment points;

• Seized track rods or track rod ends;

• Seized eccentric bolts or adjustment bolts;

• Adjustment of aftermarket suspension components;

• Specialist or non-standard alignment procedures;

• Additional diagnostic or inspection time;

• Removal or refitting of components required to gain access.

Where reasonably practicable, additional charges will be discussed with the customer before the additional work is undertaken.

Customer's Opportunity to Inspect

Where alignment printouts or measurement results are provided, the customer may review them at the time of completion.

Acceptance of the vehicle following completion of the service confirms that the customer has had a reasonable opportunity to raise any immediate concerns regarding the service or results.

This does not affect any statutory rights that cannot legally be excluded.

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Limitations of Liability

Nothing in these terms is intended to exclude or restrict any liability which cannot legally be excluded or restricted under applicable law.

Subject to the foregoing, we will not be responsible for loss or damage arising from pre-existing defects, normal wear and tear, improper use of the vehicle, subsequent repairs or modifications, road hazards, accidents, impacts, or failures of components that were already damaged, worn, corroded, fatigued, or otherwise defective.

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Complaints & Disputes

Any concerns regarding the alignment service should be brought to our attention as soon as reasonably practicable so that we have an opportunity to inspect the vehicle and, where appropriate, carry out a recheck or investigate the complaint.

Customers should not arrange for another garage or third party to alter, repair, dismantle, or readjust the relevant components before giving us a reasonable opportunity to inspect the vehicle, except where necessary for safety or to comply with legal requirements.

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Records & Service Documentation

We may retain relevant service records, alignment measurements, photographs, notes, invoices, and other information relating to the vehicle and work carried out.

These records may be used to demonstrate the condition of the vehicle at the time of service and the work performed.

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No Guarantee of Future Condition

The completion of a wheel alignment represents the condition and adjustment of the vehicle at the time the service is performed.

It does not constitute a guarantee that the vehicle will remain within alignment specifications for any particular period or mileage.

Subsequent use, road conditions, component wear, impacts, repairs, modifications, and other factors may alter the alignment after the vehicle leaves our premises.